1. Eligibility for Returns​

To qualify for a return, the following conditions must be satisfied:​

  • Time Frame: Items must be returned within 30 days from the date of delivery. The delivery date is determined based on the tracking information provided by the shipping carrier.​
  • Condition of Items: All returned items must be in their original, unused condition. This means they should not have been worn, washed, altered, or damaged in any way. Original tags, labels, and packaging (including any dust bags, boxes, or accessories that came with the product) must be intact and included with the return.​
  • Defective Items: If you receive an item with a manufacturing defect (such as faulty stitching, broken zippers, or incorrect sizing not due to user error), you must notify us within 7 days of delivery. Please include clear photos of the defect when contacting us to expedite the process.​

2. Return Process​

2.1 Initiating a Return Request​

To start a return, please send an email to [email protected] with the following details:​

  • Your order number (found in your order confirmation email)​
  • The name and size of the item(s) you wish to return​
  • The reason for the return (e.g., wrong size, defective item, change of mind)​
  • Photos of the item(s) (required for defective items or if the item appears damaged)​

Our customer service team will review your request within 2-3 business days. If approved, we will send you a Return Authorization (RA) number and a pre – paid return shipping label (for eligible returns, such as defective items or our error). For returns due to change of mind or incorrect size chosen by the customer, you will be responsible for the return shipping cost.​

2.2 Packaging and Shipping the Return​

  • Packaging: Securely package the item(s) to prevent damage during transit. We recommend using the original packaging if possible. Clearly write the RA number on the outside of the package.​
  • Shipping: Send the package using the provided return label (if applicable) or a trackable shipping service. Keep the tracking number for your records, as we are not responsible for items lost or damaged during return shipping.​
  • Address: Ship the return to the address specified in the return authorization email. Returns sent to the wrong address may be delayed or refused.​

2.3 Inspection and Processing​

Once we receive your return package, our team will inspect the item(s) to ensure they meet the return eligibility criteria. This inspection typically takes 3-5 business days. We will notify you via email once the inspection is complete:​

  • If approved, we will proceed with a refund or exchange (as requested).​
  • If denied, we will explain the reason and offer to ship the item(s) back to you at your expense.​

3. Refund Options​

3.1 Refund Method​

Refunds will be issued using the same payment method used for the original purchase. For example:​

  • Credit/debit card payments will be refunded to the same card.​
  • PayPal payments will be refunded to your PayPal account.​

Please note that depending on your bank or payment provider, it may take 3-10 business days for the refund to appear in your account.​

3.2 Partial Refunds​

In some cases, a partial refund may be issued:​

  • If the item is returned with missing tags, damaged packaging, or minor signs of use (that do not affect functionality), a 10-30% restocking fee may be applied.​
  • For items returned after the 30-day window but within 45 days, a 50% refund may be considered at our discretion.​

3.3 Shipping Costs and Refunds​

  • Shipping costs are non-refundable unless the return is due to a defective item, incorrect shipment, or our error.​
  • For international orders, any customs duties or taxes paid are non-refundable.​

4. Exchanges​

If you wish to exchange an item for a different size, color, or style, follow the return process outlined above and specify your exchange request in your email. Exchanges are subject to product availability:​

  • If the desired item is in stock, we will ship it to you once we receive and approve your return.​
  • If the item is out of stock, we will offer a refund instead.​
  • For exchanges due to our error (e.g., wrong item shipped), we will cover the cost of shipping the new item. For other exchanges, you will be responsible for the shipping cost of the replacement item.​

5. Special Items Exceptions​

The following items are not eligible for return or exchange, unless defective:​

  • Final Sale Items: Items marked as “Final Sale” (typically clearance or promotional items) are non-returnable.​
  • Personalized or Custom Items: Items with custom embroidery, prints, or alterations are made to your specifications and cannot be returned.​
  • Intimate Apparel: Underwear, bras, and other intimate items are non-returnable for hygiene reasons, unless unopened and in their original packaging.​
  • Swimwear: Swimwear can only be returned if the hygiene seal is intact and the item is unopened.​

6. International Returns​

International customers are subject to the same return conditions as domestic customers, with the following additional notes:​

  • You are responsible for all return shipping costs, including any customs duties or taxes incurred.​
  • We recommend using a trackable shipping service with insurance, as we are not liable for lost or delayed international returns.​
  • Refunds for international orders will be issued in the original currency, minus any bank fees or exchange rate fluctuations.​

7. Changes to This Policy​

We reserve the right to update this Returns and Refunds Policy at any time. Changes will be posted on our website, and the “Last Updated” date will be revised. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.​

8. Contact Us​

For questions or assistance with returns, please contact us at:​

Email: [email protected]